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Privacy Policy

Your privacy is important to Animora Inc. (“Animora” or “we“) and that is why we are seriously concerned about the privacy of our customers, employees and users of our website (the “Website“) and about compliance with applicable privacy laws.

The purpose of this privacy policy (the “Policy“) is to explain and describe how we collect, use and disclose your personal information, if any. The Policy is designed to comply with Quebec and federal privacy laws.

 

Scope of the Policy

 This Policy applies to personal information in our possession or control, including information that is collected when you visit the Website. “Personal information” is any information about an individual that can be used to identify that individual. The Policy also applies to Personal Information that we collect about Animora employees or applicants for employment.

 

Acceptance

Use of the Website is also subject to compliance with our Terms and Conditions of Use which are available here. If you access our Website you agree to be bound by the terms and conditions contained in this Policy. If you do not agree to be bound by these terms and conditions, please do not access or use the features of our Website.

 

Changes to the Policy

We occasionally update this Policy and we reserve the right to change the content of this Policy at any time. Any changes will be posted on our Website. The date of the latest version of this Policy appears at the bottom of the page. We recommend that you print a copy of this Policy for your records and review this section of our Website periodically.

 

Consent

Animora recognizes that your consent to the collection, use and disclosure of your personal information must be clear, free and informed.

Your consent must be given for specific purposes. Depending on the nature and sensitivity of the personal information, your consent may be expressed (such consent may be given orally, in writing or electronically) or implied (for example, when you voluntarily provide us with personal information about yourself).

Generally, Animora will seek your consent at the time of collection of your personal information, such as when you make a purchase from the Animora Website, contact us by email or apply for a job unless we are required or otherwise permitted by law.

You may withdraw your consent at any time, subject to applicable legal restrictions and reasonable notice. Please note that if you choose to withdraw your consent to the collection, use or disclosure of your personal information, certain features of our Website may no longer be available to you. Some of your personal information is essential to administering our relationship with you; we will inform you if you wish to withdraw your consent to the collection, use or disclosure of any of your personal information.

 

Collection of Personal Information

Animora collects only the personal information about you that is necessary to establish, manage and maintain its relationship with you.

For example, but not limited to, the following personal information may be collected:

  • your first and last name;
  • your date of birth;
  • your complete residential address;
  • your payment information;
  • your telephone number;
  • your e-mail address;
  • your Internet Protocol address (commonly known as “IP address“)

Animora employees and applicants may have collected, in addition to the above personal information, the following non-limiting information:

  • educational and professional history;
  • banking information;
  • social insurance number;

Animora may collect any other personal information necessary to enable us to offer you our products or services, including via the Website or during your email, telephone or in-person interactions with an Animora employee or representative.

Non-personally identifiable information may also be collected to enable us to offer you personalized services.

 

Collection of personal information through third parties

Generally, we obtain information directly from you. However, we may also collect personal information about you from outside sources, with or without your consent, only as permitted by law.

 

Use of Your Personal Information

The purposes for which Animora collects your personal information are identified at or before the time of collection. Animora may collect your personal information for the following purposes:

  • identify you as a user of our Website and allow you to access your account;
  • allow you to make a purchase or order through our Website;
  • establish and maintain our business relationship with you;
  • provide you with information about Animora and our products and services that may be of interest to you, including via our newsletter;
  • improve our range of services, including the use of the Website or any other online service;
  • communicate with you when you submit questions, comments, requests or suggestions;
  • process your application for employment;
  • prevent errors and fraud;
  • retargeting ads on partner websites and social networks;
  • meet legal requirements.

Animora may also use your personal information to compile statistics that do not identify you. Your personal information will not be used for purposes other than those described above, unless we have your consent, or as required or permitted by law.

Animora uses your personal information only to fulfill the primary and applicable legitimate purpose for which your information was collected.

 

Disclosure of Your Personal Information:

Animora acknowledges that, except as described below and subject to the conditions described below, or where permitted by law, disclosure of your personal information to third parties requires your consent.

Access to your personal information within Animora does not require your consent, but is strictly limited to those individuals for whom such information is necessary to perform their duties and responsibilities.

Animora may share your personal information, without your consent, with its agents, service providers or consultants who require such information in the course of providing their respective services.

Such agents, service providers and consultants will warrant by contract that they will use the personal information provided to them only to provide specific services, that they will maintain the confidentiality of the personal information in accordance with this Policy and that the personal information will be destroyed or returned to Animora at the end of the business relationship with Animora.

Animora may also, without your consent, disclose your personal information where permitted or required by law, for example, to prevent fraud or serious physical harm to any person. Whenever Animora is required to disclose your personal information, it will endeavour not to disclose more information than is required under the circumstances.

Please note that you have the right to know, upon request, to whom your personal information is disclosed and the circumstances that led to its disclosure and you will find contact information for making such a request in Section 13 of the Policy.

For customers located in Quebec, please be advised that Animora will generally not share your personal information outside of the province, except where authorized or required by law.

 

Cookies

Your use of the Website allows Animora to automatically compile certain information about your user profile, which may include the Internet Protocol (IP) address of your computer, your geolocation area, the operating system you are using, your language preference, the identity of your Internet service provider, the date and time you access the Website, the previous website you visited that provided you with a link to our Website, and the content viewed and downloaded from our site or the number of visits.

To do this, our Website, like most websites, uses cookies, which are small data files that are stored on your device when you visit our Website. Animora uses this information to tailor the Website to your preferences and to compile statistics about the viewing and use of the Website in order to improve it.

As with most Internet browsers, it is possible to erase cookies from your computer’s hard drive, block the creation of cookies or receive a warning before a cookie is stored. However, doing so may affect your use of our Website and you may not be able to access all of its features. We invite you to consult Ads Setting and Network Advertising Initiative and your browser’s instructions or help section for more information on cookies.

 

Security Measures

Animora has implemented a series of security measures to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use and modification, taking into account, among other things, the sensitivity of the information and the purposes for which it is collected and used.

These security measures include, but are not limited to:

  • physical measures (e.g., restricted office access for employees, ad hoc backup and archiving of data using an external system, etc.) ;
  • administrative or organizational measures (such as restricting access to what is strictly necessary (also called need-to-know basis), etc.));
  • technological measures (such as the use of secure passwords, use of a firewall, data encryption, use of SSL, etc.) that are reasonable in light of the sensitivity of the personal information, its use, amount, distribution and medium.

Animora is also committed to taking the necessary steps to ensure that all of its employees are informed about the contents of the Policy and educated about best practices for protecting personal information.

However, since no mechanism offers flawless security, there is always some degree of risk. It is your responsibility, if you create an account on our Website, to keep your password confidential and to change it regularly.

 

Accuracy

Animora recognizes the importance of keeping personal information accurate, complete and up-to-date and takes reasonable steps to ensure the accuracy and completeness of the information it uses or discloses.

However, it is your responsibility to inform Animora of any significant change to your personal information that may occur and to ensure that all personal information in your account or employee record is accurate, by making the relevant changes directly in your account where possible or by contacting us directly.

 

Retention of Personal Information

Animora retains personal information only as long as necessary for the purposes for which it was collected and to comply with our legal and regulatory obligations. When the purposes of collection are fulfilled, Animora destroys your personal information. If you have further questions about how long we retain your personal information, you may contact us at the contact information provided in Section 13 of this Policy.

 

Access and Correction Requests

Any questions or concerns about the Policy or about the collection, use or disclosure of your personal information, including requests for access or correction, should be made in writing and addressed to the following contact person:

Andrée-Ann Adam, president and co-founder
Phone : 581-491-3727 ext. 3
E-mail : andreeann@animora.ca

You have the right to request access to your personal information held by Animora.

We will provide you with your personal information, when collected electronically, in a structured, commonly used technological format. You may also request that your personal information be corrected if it is inaccurate, incomplete or misleading, or if its collection, disclosure or retention is not permitted by law.

Animora will respond to any request for access or correction promptly within 30 days of the date of receipt of the written request. In the event of a refusal to provide or correct information, Animora will provide you with the reasons for its refusal and the sections of the applicable law that support its refusal, subject to the limitations of the law, and we will inform you of your recourse.

If Animora refuses to rectify your personal information, we will allow you to provide written comments to your file regarding the personal information that has been refused rectification. Animora will also retain the personal information that has been the subject of an access request for as long as necessary to allow you to exhaust any recourse under the law.

Policy amended March 21, 2022.